Sanchar Saathi Portal Crosses 30 Crore Visits Against Telecom Fraud
The Department of Telecommunications said its Sanchar Saathi portal has crossed 30 crore visits, blocked 60.96 lakh handsets and helped prevent fraud losses.

Why in News
On 5 October 2026 the Ministry of Communications reported that the Sanchar Saathi portal had crossed 30 crore visits, with 60.96 lakh handsets blocked and suspected fraud losses of more than 5,000 crore rupees prevented.
The Ministry of Communications announced on 5 October 2026 that the Sanchar Saathi portal has been visited more than 30 crore times since it was launched in May 2023. The portal is run by the Department of Telecommunications (DoT) and gives every mobile user a set of tools against telecom fraud. The ministry described citizens who use it as Cyber Warriors, because a single report can protect many other people.
What the portal offers
- Chakshu, for reporting suspected fraud calls, SMS and WhatsApp messages such as fake KYC alerts or bogus job and loan offers
- A check on how many mobile connections are running in a user’s name
- Blocking of a lost or stolen handset across every telecom network in the country, with tracing and later unblocking
- A genuineness check on a handset through its IMEI number before purchase
- Reporting of incoming international calls that are disguised as Indian numbers
- Trusted Contact Details, to verify the real customer care numbers and websites of banks
The numbers so far
The dashboard records 60.96 lakh lost or stolen handsets blocked, of which 37.85 lakh were traced and more than 14 lakh recovered. Over 4 crore citizen requests about connections issued in their own name have been settled. Chakshu has received 12.80 lakh inputs on suspected fraud communications, leading to action in 59.82 lakh cases, including the disconnection of more than 50 lakh mobile connections.
Where the reports travel
What citizens report feeds the Financial Fraud Risk Indicator (FRI), which rates mobile numbers for their risk of being tied to financial fraud. That intelligence moves through the Digital Intelligence Platform (DIP) to banks, payment service providers, telecom operators and the police, so a suspicious transaction can be stopped before money leaves an account. The ministry says the indicator has helped prevent suspected cyber-fraud losses of more than 5,000 crore rupees, and that the platform now links over 1,600 stakeholders in a whole-of-government approach.
Reach and advice
The Sanchar Saathi mobile application is available in English, Hindi and 21 regional languages, and its downloads have crossed 2.8 crore. The department urged every user to check the connections issued in their name and to report suspicious messages. Those who have already lost money are advised to use the cyber-crime helpline 1930.
Important Facts
| Portal | Sanchar Saathi, of the Department of Telecommunications |
|---|---|
| Ministry | Ministry of Communications |
| Launched | May 2023 |
| Visits | More than 30 crore |
| Handsets blocked | 60.96 lakh |
| Handsets traced and recovered | 37.85 lakh traced, more than 14 lakh recovered |
| Chakshu inputs | 12.80 lakh, with action in 59.82 lakh cases |
| Connections disconnected | More than 50 lakh |
| Fraud losses prevented | More than 5,000 crore rupees, through the Financial Fraud Risk Indicator |
| Digital Intelligence Platform | Over 1,600 stakeholders connected |
| App languages | English, Hindi and 21 regional languages |
| Cyber-crime helpline | 1930 |
Exam Point of View
Remember that Sanchar Saathi belongs to the Department of Telecommunications and began in May 2023; the dashboard figures of 60.96 lakh handsets blocked, 37.85 lakh traced and 14 lakh recovered; Chakshu as the reporting facility; the Financial Fraud Risk Indicator and the Digital Intelligence Platform; the 5,000 crore rupees of losses prevented; and the cyber-crime helpline 1930.
Practice Questions
The Financial Fraud Risk Indicator has helped prevent suspected cyber-fraud losses of more than
- A.1,000 crore rupees
- B.2,500 crore rupees
- C.5,000 crore rupees
- D.10,000 crore rupees
Show answer
Correct answer: C. 5,000 crore rupees
Explanation
The correct answer is 5,000 crore rupees. The Financial Fraud Risk Indicator, built partly from what citizens report on Sanchar Saathi, provides risk-based intelligence on mobile numbers that may be linked to financial fraud, and the ministry credits it with preventing suspected losses of more than 5,000 crore rupees. The intelligence is shared through the Digital Intelligence Platform with banks, payment service providers, telecom operators and law enforcement agencies, who build it into their transaction monitoring so that a suspicious payment can be stopped before the money leaves an account. Options A, B and D are figures that do not appear in the statement. Candidates should keep the two abbreviations apart: the Financial Fraud Risk Indicator is the risk signal itself, while the Digital Intelligence Platform is the channel that carries it to more than 1,600 connected stakeholders.
Which facility on the Sanchar Saathi portal is used to report suspected fraud communication and spam?
- A.Chakshu
- B.Trusted Contact Details
- C.Digital Intelligence Platform
- D.Keep Yourself Aware
Show answer
Correct answer: A. Chakshu
Explanation
The correct answer is Chakshu. It is the reporting facility on Sanchar Saathi through which a citizen can flag suspicious calls, SMS or WhatsApp messages, including fake KYC and bill-payment alerts, people impersonating government, police or bank officials, and fraudulent investment, job or loan offers. Chakshu has received 12.80 lakh inputs, which led to action in 59.82 lakh cases and the disconnection of more than 50 lakh mobile connections. Option B, Trusted Contact Details, is a different service that lets a user verify the genuine customer care numbers, email addresses and website links of banks and financial institutions. Option C, the Digital Intelligence Platform, is not a citizen-facing service at all but the secure channel that carries fraud intelligence to banks and the police. Option D, Keep Yourself Aware, is the awareness section on prevailing fraud trends such as fake loan apps and fake traffic challans.
How many lost or stolen mobile handsets have been blocked through Sanchar Saathi?
- A.37.85 lakh
- B.48.50 lakh
- C.60.96 lakh
- D.72.40 lakh
Show answer
Correct answer: C. 60.96 lakh
Explanation
The correct answer is 60.96 lakh. The Sanchar Saathi dashboard shows that 60.96 lakh lost or stolen handsets have been blocked across the networks of all telecom operators, that 37.85 lakh of them were traced, and that more than 14 lakh have actually been recovered and returned to their owners. Option A, 37.85 lakh, is the number traced rather than blocked, which makes it the sharpest distractor in the set, so the three stages of blocked, traced and recovered must be learnt in that order. Options B and D are invented figures. The process works like this: once a handset is reported and blocked it cannot be used anywhere in India, and any attempt to use it generates traceability information that is passed to the police, with recovery following from coordination between the department, telecom service providers and state police authorities.
Besides English and Hindi, the Sanchar Saathi mobile app is available in how many regional languages?
- A.12
- B.18
- C.21
- D.25
Show answer
Correct answer: C. 21
Explanation
The correct answer is 21. The Sanchar Saathi mobile application is offered in English, Hindi and 21 regional languages, so that a user anywhere in the country can reach the same services in a language of their own, and its total downloads have crossed 2.8 crore. Options A, B and D are plausible but incorrect, and candidates often confuse this count with the number of languages listed in the Eighth Schedule of the Constitution, which is a separate matter entirely. The multilingual app sits alongside the portal, which carries public dashboards and awareness material on telecom safety and fraud prevention. Remember the pairing of the app languages with the download figure, and keep both apart from the portal statistics such as the 30 crore visits recorded since the launch in May 2023.
Frequently Asked Questions
Which department runs the Sanchar Saathi portal?
The Department of Telecommunications, under the Ministry of Communications. The portal was launched in May 2023 and has now crossed 30 crore visits.
What is Chakshu on Sanchar Saathi used for?
Reporting suspected fraud communication and spam, such as fake KYC or bill-payment alerts, people posing as government, police or bank officials, and fraudulent investment, job or loan offers. It has received 12.80 lakh inputs so far.
How much fraud loss has the Financial Fraud Risk Indicator helped prevent?
Suspected cyber-fraud losses of more than 5,000 crore rupees. The indicator rates mobile numbers for fraud risk and shares that intelligence through the Digital Intelligence Platform.
What number should a cyber-crime victim call?
The cyber-crime helpline 1930. Complaints can also be filed on the national cyber-crime reporting portal.
Sources
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2319087 (opens in a new tab) — Press Information Bureau
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