Cancellation and Refund Policy

What we sell

GK24 sells one thing: GK24 Prime, a digital membership for 12 months. It is delivered on gk24.in to the account that made the payment, and opens the moment the payment goes through. Nothing physical is sold or shipped.

Price and payment

The price is the one shown on the Prime page when you buy, including GST. It is paid once, through Razorpay, by UPI, debit or credit card, or net banking.

Cancellation

Prime does not renew automatically. The membership ends on its own at the end of the period you paid for; nothing is charged again and there is nothing to cancel. Before it ends we remind you, and renewing is your choice.

Refunds

Please read what Prime includes before you pay. Once a membership is active, the payment is final and is not refunded, in full or in part, for the remaining days.

Money is returned in these cases:

• a payment was taken but Prime did not open on your account;
• you were charged more than once for the same purchase.

Write to [email protected] with the Razorpay payment id (it is in the payment message from your bank or UPI app) and the e-mail or mobile number of your GK24 account. We either open your membership or refund the payment to the same method, normally within 5 to 7 working days.

Failed payments

A payment that fails or is not completed is not a charge. If your bank has held the money, the bank releases it itself, usually within 5 to 7 working days.

Contact

For anything about a payment or your membership, write to [email protected].