Which type of software is used to manage a company's contacts, enquiries, campaigns and service history?
- A.CRM software
- B.Compiler
- C.Device driver
- D.Disk defragmenter
Correct answer
Explanation
The correct answer is A, CRM software. Customer relationship management software keeps the record of every dealing with a customer or prospect, including contacts, enquiries, calls, complaints, campaigns and purchase history, and is divided into operational, analytical and collaborative CRM. Option B is wrong because a compiler is system software that translates a program written in a high-level language into machine code; it has nothing to do with customers. Option C is wrong because a device driver is system software that lets the operating system communicate with hardware such as a printer or a graphics card. Option D is wrong because a disk defragmenter is a utility that rearranges file fragments on a disk to speed up access. Note the division: CRM, a compiler and a driver are not even in the same class, since only the first is application software for business use.
Read the full article: Business Software: ERP, CRM, MIS and Tally Basics
Practice Questions
View allIn business software, ERP stands for what?
- A.Electronic Record Processing
- B.Enterprise Resource Planning
- C.Enterprise Report Publishing
- D.External Resource Protocol
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An ERP package replaces separate departmental programs with one integrated suite built on a single shared database, so a transaction entered once flows through stock, production, dispatch and the ledger.
Read the full explanation →Tally is best described as which kind of software?
- A.Operating system
- B.Accounting software
- C.Antivirus software
- D.Web browser
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Tally, from Tally Solutions of Bengaluru, keeps ledgers and groups, takes entries as vouchers, and produces the trial balance, profit and loss account, balance sheet, day book and stock summary without separate work; later versions added inventory, payroll and tax features, and the current line is TallyPrime.
Read the full explanation →Which system mainly records the routine day-to-day transactions of an organisation?
- A.Transaction processing system
- B.Executive information system
- C.Decision support system
- D.Knowledge management system
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A TPS serves the operational level, capturing sales, deposits, bookings, issues of material and payroll entries as they happen, where accuracy, speed and reliability matter more than analysis; it is also the source of the data that higher systems later summarise.
Read the full explanation →SAP, Oracle and Microsoft Dynamics are well-known products in which category?
- A.Antivirus suites
- B.ERP software
- C.Image editors
- D.Operating systems
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All three are sold as enterprise resource planning suites, with modules for finance, human resources, materials, manufacturing and sales working on one shared database; Infor belongs to the same list, and Odoo and the Indian ERPNext are the open-source examples.
Read the full explanation →A decision support system is designed mainly for which kind of problem?
- A.Fully structured, repetitive clerical work
- B.Semi-structured problems needing what-if analysis
- C.Printing payslips every month
- D.Installing hardware drivers
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A decision support system is interactive and model-based: it holds data, models and a user interface so that a manager can change assumptions, run alternatives and compare outcomes on problems that are neither wholly routine nor wholly open-ended, such as pricing a product, choosing a warehouse site or planning a…
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