Salesforce is best known as a product in which category?
- A.Cloud CRM
- B.Database engine
- C.Spreadsheet program
- D.Network switch firmware
Correct answer
Explanation
The correct answer is A, cloud CRM. Salesforce is the best-known customer relationship management product delivered as a cloud service, used over a browser on subscription, with Zoho from India and Microsoft Dynamics 365 among the other names in the category. Option B is wrong because a database engine, such as MySQL, PostgreSQL or Oracle Database, stores and retrieves data for any application; CRM software sits above such an engine. Option C is wrong because spreadsheet programs, such as Excel or Calc, handle rows, columns and formulas for individual users, and are often the thing a firm replaces when it adopts CRM. Option D is wrong because switch firmware is embedded software inside networking hardware. Note the delivery model asked here: software used over the internet on subscription is called software as a service.
Read the full article: Business Software: ERP, CRM, MIS and Tally Basics
Practice Questions
View allIn business software, ERP stands for what?
- A.Electronic Record Processing
- B.Enterprise Resource Planning
- C.Enterprise Report Publishing
- D.External Resource Protocol
Show answer
An ERP package replaces separate departmental programs with one integrated suite built on a single shared database, so a transaction entered once flows through stock, production, dispatch and the ledger.
Read the full explanation →Which type of software is used to manage a company's contacts, enquiries, campaigns and service history?
- A.CRM software
- B.Compiler
- C.Device driver
- D.Disk defragmenter
Show answer
Customer relationship management software keeps the record of every dealing with a customer or prospect, including contacts, enquiries, calls, complaints, campaigns and purchase history, and is divided into operational, analytical and collaborative CRM.
Read the full explanation →Tally is best described as which kind of software?
- A.Operating system
- B.Accounting software
- C.Antivirus software
- D.Web browser
Show answer
Tally, from Tally Solutions of Bengaluru, keeps ledgers and groups, takes entries as vouchers, and produces the trial balance, profit and loss account, balance sheet, day book and stock summary without separate work; later versions added inventory, payroll and tax features, and the current line is TallyPrime.
Read the full explanation →Which system mainly records the routine day-to-day transactions of an organisation?
- A.Transaction processing system
- B.Executive information system
- C.Decision support system
- D.Knowledge management system
Show answer
A TPS serves the operational level, capturing sales, deposits, bookings, issues of material and payroll entries as they happen, where accuracy, speed and reliability matter more than analysis; it is also the source of the data that higher systems later summarise.
Read the full explanation →SAP, Oracle and Microsoft Dynamics are well-known products in which category?
- A.Antivirus suites
- B.ERP software
- C.Image editors
- D.Operating systems
Show answer
All three are sold as enterprise resource planning suites, with modules for finance, human resources, materials, manufacturing and sales working on one shared database; Infor belongs to the same list, and Odoo and the Indian ERPNext are the open-source examples.
Read the full explanation →