Special Campaign 3 Settles 2,306 Long-Pending Pension Grievances

The Department of Pension and Pensioners' Welfare (DoPPW) closed Special Campaign 3 with 2,306 long-pending pension grievances settled. The department works under the Ministry of Personnel, Public Grievances and Pensions. The results were announced on 4 September 2026.

The dates and the design

Annual special campaigns of this kind have been organised since 2024. This was the third edition. Special Campaign 3 began on 7 July 2026 and concluded on 31 August 2026. It had two parts: a preparatory phase and an execution phase.

What each phase did

In the preparatory phase every ministry, department and their attached or subordinate offices had to identify long-pending grievances, claims and issues, received both online and in physical form. Ministries and departments identified 1,062 target cases in this phase. A further 2,131 grievance cases that had been pending on the CPENGRAMS portal for more than one month were also taken up. In the execution phase the department coordinated with the ministries, held two mid-campaign review meetings and sought the pendency status regularly.

The result in numbers

Active follow-up is being done for the remaining grievances.

The rural finding

The demographic spread of the redressal carries a point worth noting. Most of the resolved cases relate to pensioners and family pensioners living in rural areas. The department reads this as a healthy trend. Grievances now travel from rural areas in online mode, through the CPENGRAMS portal and other portals run by ministries and departments. The department says this is bridging the digital divide.

Some of the cases settled

• Family pension arrears of Rs 37.40 lakh released to Ms Angoori Devi, spouse of a Defence pensioner, towards the difference between Ordinary Family Pension and Special Family Pension.
• Rs 30.15 lakh paid to Ms Koranga Lakshmi, spouse of a Defence pensioner, towards family pension arrears.
• Disability pension arrears of Rs 30 lakh settled in favour of Shri Idan Singh, a Defence pensioner.

Several of the biggest settlements involve defence pensioners and their families, some of them dating back decades.