Rail Jan Samvaad Held at 5,884 Railway Stations

Indian Railways has gone past a number of the targets set for it under Special Campaign 6, the government-wide drive that began on 2 October 2026 and closes on 31 October 2026. The campaign is formally the Special Campaign for Disposal of Pending Matters, shortened to SCDPM-6, and the Railways has been one of its busier participants.

Where the gains came

The Ministry of Railways lists five areas in which it has done better than asked. These are cleanliness on railway premises, the disposal of scrap, the handling of electronic waste, the clearing of matters left pending and the simplification of office procedure. Taken together, the Railways says, these add up to a major contribution to the campaign's central purpose, which is to shorten the queue of unfinished files across government.

Rail Jan Samvaad

The most public part of the exercise was Rail Jan Samvaad, held on 22 October 2026 at 5,884 railway stations across the country. The idea was to speak to passengers face to face at the station itself and collect what they had to say about cleanliness, the amenities available to them and the quality of service they receive. Satish Kumar, Chairman and Chief Executive Officer of the Railway Board, met stakeholders at New Delhi. The Secretary of the Department of Administrative Reforms and Public Grievances, which runs the campaign, joined the programme at Chhatrapati Shivaji Maharaj Terminus in Mumbai.

What came out of it

Holding the conversation at so many stations at once let the Railways pick up local complaints that do not always travel up the system: a dirty waiting hall at one station, a missing bench or a broken water point at another. Each such finding is meant to be taken up for follow-up action so that passenger service improves where the problem was actually reported.

After the campaign

With the drive due to end on 31 October 2026, the Railways says its attention now turns to holding on to what it has gained and keeping the better practices adopted during the month in regular use. Four things are named for continued emphasis: cleanliness, the efficient management of resources, the timely disposal of pending matters, and improved service to passengers. The point of a time-bound campaign, in other words, is that the habits it builds should outlast it.