EPFO Ends Special Campaign 6 With 2,36,021 Grievances Cleared

The Employees Provident Fund Organization (EPFO), which works under the Ministry of Labour and Employment, has wound up Special Campaign 6, run through October 2026 to tidy up its records, clear complaints and clean up its offices. Every target set for the drive was met or beaten.

Who took part

The campaign was carried out by the EPFO head office, its training academies, 21 zonal offices and a large number of regional and district offices. Progress was tracked at several levels inside the organisation, and offices held mass pledge-taking and separate grievance redressal drives alongside the main work.

Complaints disposed

EPFO settled 2,36,021 public grievances against a target of 2,05,000, which is 15.1 per cent above the mark. Of these, 2,02,984 were cleared on the EPFiGMS portal against a target of 1,80,000, or 12.8 per cent above target, and 33,037 on CPGRAMS, 32.1 per cent above target. The organisation also disposed of 10,343 CPGRAMS appeals against a target of 5,758, a figure 88.1 per cent above target, and 758 PMOPG references against a target of 747, or 5.1 per cent above. Targets of 36 VIP references and two Parliamentary Assurances were met as well. For PMOPG cases, petitioners were called back for feedback after disposal and most expressed satisfaction.

Cleanliness and space

The drive identified 598 cleanliness target units and transformed all of them, against a target of 570, five per cent more than planned. Offices were also beautified, trees planted and a blood donation camp organised. In all, 68,178 square feet of space was freed against a target of 28,300 square feet, which is 140.1 per cent above target.

Records management

EPFO reviewed 41,875 physical files against a target of 28,770, or 45.6 per cent above target, and sent 1,383 files to the National Archives against a target of 1,277, 8.3 per cent above target. It marked 517 physical files for weeding against a target of 109 and weeded 342 against a target of 82. On the digital side, 8,355 e-files were reviewed against a target of 8,160 and 3,106 e-files closed against a target of 3,000. The organisation described the exercise as a step towards good governance and citizen-centric service.