Within how many working days of a customer's notification must a bank make a shadow reversal of the disputed amount?
- A.Three working days
- B.Seven working days
- C.Ten working days
- D.Thirty working days
Show answer
A shadow reversal is a provisional credit of the disputed amount into the customer's account. The circular requires the bank to make it within ten working days of the customer's notification, and specifically says the bank may not wait for any insurance claim of its own to be settled first.
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