TRAI Bars 1,10,325 Telecom Resources Over Spam in Q2

The Telecom Regulatory Authority of India released on 13 November 2026 its quarterly account of the action taken against Unsolicited Commercial Communications, the formal name for spam calls and messages. The report covers the second quarter of the financial year 2026-27, that is 1 July to 30 September 2026, and is built from figures supplied by the telecom service providers.

The scale of the network

During the quarter 714.01 billion calls began on the networks of the country, and the volume of text messages was of a similar order. Complaints about unwanted commercial communication numbered 1.529 million, which works out to roughly 2.14 complaints for every million calls. Enforcement was spread over several layers at once, from barring outgoing service to long disconnection, the blacklisting of senders and the blocking of message headers, so that repeat offenders could be checked at more than one point.

Enforcement in the quarter

Action was taken against more than 124 thousand telecom resources in all. Of these, 1,10,325 were barred from outgoing service for fifteen days for a first breach of the rules, while 13,777 were disconnected for one year for repeated breaches. 374 senders were blacklisted for a year and 3,725 SMS headers were blocked.

The DND app and preferences

The TRAI DND App accounted for 92.9 per cent of every complaint that reached the access providers in the quarter, which makes it the main channel through which spammers are identified. Awareness drives ran on 132 FM channels, 15 All India Radio FM channels, 23 private television channels, 2 Doordarshan channels and 97 newspapers, and 322 consumer awareness programmes were held across the country, reaching about 31 thousand people in person. Preferences recorded on the Do Not Disturb registry covered only 16.64 per cent of subscribers, which leaves more than 1.12 billion subscribers open to commercial communication from registered telemarketers and senders.

Designated series and artificial intelligence

Promotional calls use the 140 series, service and transactional calls of banking, financial services, insurance and government use the 1600 series, and the 1601 series was opened on 10 August 2026 for utilities and for logistics and delivery firms. During the quarter 15.27 billion promotional calls went out on the 140 series, of which 1.70 billion were stopped after checking customer preferences, and 11.09 billion promotional messages were blocked out of 660.71 billion commercial messages sent by registered senders. Systems using artificial intelligence flagged 18.28 billion incoming calls and 1.62 billion incoming messages as suspected spam, about 19.9 billion in all, and 4.59 million warning notices went to suspect senders.