In a case of third-party breach, within how many working days must a customer report an unauthorised electronic banking transaction to have zero liability?
- A.One working day
- B.Three working days
- C.Seven working days
- D.Fifteen working days
Show answer
Under the Reserve Bank's circular of 6 July 2017, where the fault lies neither with the bank nor with the customer but somewhere else in the system, the customer's liability is nil if the unauthorised transaction is reported within three working days of receiving the bank's communication about it.
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