A customer may approach the RBI Ombudsman only after complaining to the bank and waiting how long for a reply?
- A.7 days
- B.15 days
- C.30 days
- D.60 days
Show answer
The scheme makes the bank the first forum: a complaint is maintainable before the Ombudsman only if the customer has already complained to the regulated entity and either received no reply for thirty days or received a reply he is not satisfied with, or had the complaint rejected.
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