Under the new TRAI regulations, within how many days must a telecom consumer file an appeal after a complaint is disposed of?
- A.7 days
- B.15 days
- C.30 days
- D.45 days
Correct answer
Explanation
The correct answer is 15 days. The Telecom Consumers Complaint Redressal (Fourth Amendment) Regulations, 2026, cut the time for filing an appeal after a complaint is closed, the regulator reasoning that a consumer normally prefers to appeal at once while a longer window only adds to compliance work. The appeal may now be filed through the provider's mobile application, website or portal besides the older routes of email, post, in person and the consumer care number, and the appellate authority must communicate its final decision within the same span of 15 days. Option C is wrong because that was the earlier window, which the amendment has replaced. Option A is wrong because no such shorter limit was fixed by the amendment. Option D is wrong because the change moved in the opposite direction, making the window shorter rather than longer, so candidates should fix the new figure in mind.
Read the full article: TRAI Cuts Telecom Appeal Window to 15 Days in New Rules
Practice Questions
How long must a telecom complaint centre remain available to consumers under the amended regulations?
- A.Eight hours on working days
- B.Sixteen hours on working days
- C.Round the clock on all days of the week
- D.Twelve hours on all days of the week
Show answer
The amendment replaces the earlier arrangement of sixteen hours with support at every hour of every day, and allows a service provider to man the centre through human representatives, automated systems, artificial intelligence agents or other customer-centric technology, or a mix of these.
Read the full explanation →Which body must every telecom service provider now set up to review its grievance redressal mechanism?
- A.Consumer Grievance Redressal Oversight Committee
- B.Telecom Dispute Settlement Tribunal
- C.Consumer Advisory Committee
- D.Subscriber Welfare Board
Show answer
Every service provider must establish this committee to oversee and periodically review how its grievance machinery works.
Read the full explanation →Which technology was highlighted as letting pensioners generate a digital life certificate on their own smartphone?
- A.Iris scanning
- B.Face authentication
- C.Voice recognition
- D.Digital signature token
Show answer
The Secretary of the department, Nivedita Shukla Verma, said that technological advances, and face authentication in particular, have transformed the way a life certificate is submitted, because the pensioner can now create the certificate independently on a smartphone without going to a bank or any other office.
Read the full explanation →Which bank partnered the Department of Pension and Pensioners' Welfare for the mega camp in New Delhi?
- A.Punjab National Bank
- B.State Bank of India
- C.Bank of Baroda
- D.Reserve Bank of India
Show answer
The department organised the mega camp in collaboration with this bank at the NDCC Convention Centre in New Delhi as part of the fifth nationwide campaign.
Read the full explanation →What is the target set under the nationwide Digital Life Certificate Campaign 5?
- A.Over 50 lakh certificates
- B.Over one crore certificates
- C.Over two crore certificates
- D.Over five crore certificates
Show answer
The Department of Pension and Pensioners' Welfare has set this target for the fifth edition of its nationwide drive, and the mega camp held with the State Bank of India at the NDCC Convention Centre in New Delhi was part of it.
Read the full explanation →